FAQs

This FAQ page provides clear, simple answers to the most common questions about ordering, shipping, returns, payments, account issues, and policies on semiblot.com
All responses follow our official store policies.

1. ORDERING

1.1 How do I place an order?

Add items to your cart → proceed to checkout → complete secure payment.
A confirmation email with your order number will be sent right after purchase.

1.2 Do I need an account to order?

No. Guest checkout is available.
Creating an account helps track orders and saves your information for future purchases.

1.3 Can I change my order?

Yes, but only before processing/fulfillment begins.
Once an order enters processing, changes are no longer possible.

1.4 Can I cancel my order?

Yes—if the order has not entered fulfillment.
Once processed, packed, or shipped, cancellations are not allowed.

2. SHIPPING

2.1 What are your shipping times?

According to our Shipping Policy:

2.2 Which carriers do you use?

USPS, UPS, FedEx, and DHL.

2.3 Do you ship internationally?

No. We currently ship within the United States only.

2.4 How do I track my order?

A tracking number will be emailed once your order ships.
Allow up to 24 hours for tracking updates.

2.5 My package shows delivered, but I didn’t receive it.

Please:

• Check around the property

• Ask other household members

• Check with neighbors

• Contact the carrier

If the carrier confirms delivery, semiblot.com is not responsible for stolen or missing packages, as stated in our Terms & Conditions.

3. RETURNS

3.1 What is your return window?

You may request a return within 30 days of delivery.

3.2 Are returns free?

Return shipping fees depend on the reason for return.
Details are listed in our Return Policy.

3.3 When will I receive my refund?

Total: Up to 5 business days.

Refunds go back to the original payment method with no deductions.

3.4 What items cannot be returned?

Items are not eligible if they are:

• Worn, used, washed, or damaged

• Missing packaging/tags

• Marked as Final Sale

3.5 How do I request a return?

Email our support team with:

• Your order number

• Item(s) to return

• Reason for return

4. CANCELLATIONS & ORDER CHANGES

4.1 When can I cancel an order?

Before processing begins.
After fulfillment begins, cancellation is not possible.

4.2 What if I entered the wrong address?

Contact us immediately.
If processing hasn’t started, we will update the address.
If the order is already in fulfillment, changes cannot be made.

5. PAYMENTS

5.1 What payment methods do you accept?

We accept:

• Visa, Mastercard, American Express, Discover, JCB, Diners Club

• Apple Pay, Google Pay, Shop Pay

• PayPal

• Eligible prepaid cards and Semiblot gift cards

5.2 Which payment methods are not accepted?

We do not accept:

• COD (Cash on Delivery)

• Checks or money orders

• Bank transfers (unless announced)

• Cryptocurrency

5.3 When is my card charged?

Your card is charged immediately when the order is placed.

5.4 Why was my payment declined?

Common reasons:

• Incorrect card info

• Billing address mismatch

• Expired card

• Insufficient funds

• Bank security hold

5.5 Is my payment secure?

Yes. We use:

• SSL encryption

• Tokenized payments

• PCI-compliant processors

We never store full credit card numbers.

6. PRIVACY & ACCOUNT SECURITY

6.1 How is my personal data used?

Your information is used to:

• Process orders

• Provide updates

• Prevent fraud

• Improve store performance

We never sell customer data.

6.2 Do you share my information?

Only with trusted partners such as:

• Payment processors

• Shipping carriers

• Fraud-prevention systems

6.3 Can I delete my account?

Yes. Email support to request account deletion.

7. PRODUCTS

7.1 Are product colors accurate?

We try our best, but colors may vary slightly depending on screen settings.

7.2 Do you restock items?

Restocking varies depending on availability.
Use the “Notify Me” option when available.

8. WEBSITE, INTELLECTUAL PROPERTY & COPYRIGHT

8.1 Can I use your images, logos, or designs?

No. All content belongs to semiblot.com and is protected by our Intellectual Property Policy.

8.2 How do I file a copyright complaint?

Follow the process described in our DMCA Takedown Policy.

9. LEGAL & POLICY QUESTIONS

9.1 Where can I find all policies?

Our website footer includes:

• Shipping Policy

• Return Policy

• Privacy Policy

• Terms & Conditions

• Payment Methods Policy

• Cancel & Change Order Policy

• Intellectual Property Policy

• DMCA Takedown Policy

• Disclaimer

9.2 Are your policies U.S. compliant?

Yes. All store policies follow U.S. e-commerce and consumer protection standards.

10. CONTACT US

Email: support@semiblot.com
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
We reply to all inquiries within 24 hours.