Cancel Order

At Semiblot, we recognize that plans can change. This policy is designed to clearly explain when and how an order placed on semiblot.com may be canceled or modified, while still allowing us to process and ship orders efficiently.

This policy applies to all orders shipped within the 50 United States and fulfilled using trusted carriers such as USPS, UPS, FedEx, and DHL.

1. Order Processing Timeframe

  • Orders placed Monday through Friday before 5:00 PM (EST) are processed the same day.

  • Orders submitted after 5:00 PM (EST), on weekends, or on holidays will begin processing on the next business day.

  • Once an order enters processing, cancellation or changes are no longer guaranteed.

Order Progress Overview

Stage Description Modification Status
Order Placed Order successfully submitted Changes possible
Processing Items are being picked and packed Not guaranteed
Handling Shipment preparation (1–2 days) Cancellation unlikely
Shipped Package handed to carrier Cannot cancel; return required

2. Order Cancellation Policy

2.1 When a Cancellation Is Possible

You may request a cancellation within 12 hours of placing your order, provided the order has not yet entered processing.

Order Status Cancellation Allowed Notes
Payment completed, not processed Yes Full cancellation available
Processing started Not guaranteed We will attempt if possible
Shipped No Must follow Return Policy
How to Request a Cancellation

Please email support@semiblot.com with the following information:

  • Full name

  • Order number

  • Reason for cancellation

Our customer support team responds within 24 business hours.

2.2 When Cancellations Cannot Be Made

Cancellation requests cannot be approved if:

  • The order is already being packed

  • A shipping label has been generated

  • The package has been shipped

  • The request is made more than 12 hours after the order was placed

If the order has shipped, you must wait for delivery and then proceed under our Return & Refund Policy.

3. Order Changes & Modifications

We will accommodate order changes whenever possible, depending on the current stage of fulfillment.

3.1 Types of Changes That May Be Requested

  • Size adjustments

  • Color changes

  • Product substitutions

  • Shipping address corrections

  • Contact detail updates

  • Adding or removing items

All modification requests must be submitted before processing begins.

3.2 Shipping Address Changes

Address corrections should be requested as soon as possible.

Order Stage Address Change Allowed
Not processed Yes
Processing Not guaranteed
Shipped No

If an order has already shipped, customers may attempt a carrier reroute directly with the carrier. Any rerouting fees are charged by the carrier.

3.3 Product Modifications

Product changes depend on availability:

  • If the replacement item costs more, a payment link will be provided

  • If the replacement item costs less, the price difference will be refunded to the original payment method

4. Fees Related to Cancellations or Changes

  • No cancellation fees apply if the order has not entered processing

  • No fees are charged for correcting customer details before processing

  • Carrier rerouting or interception fees, if applicable, are determined and charged by the carrier

5. Orders That Have Already Shipped

Once an order has shipped:

  • It cannot be canceled

  • It cannot be modified

Customers must accept delivery and then submit a return request according to our Return & Refund Policy, which includes:

  • A 30-day return window

  • No restocking or return fees

  • Refunds issued within 5 business days of item receipt

If a shipment is delayed or lost, a carrier investigation may be required.

6. Special Situations

6.1 Out-of-Stock Items

If an item becomes unavailable before processing, customers may choose one of the following options:

  • Full refund

  • Replacement item of equal value

  • Store credit

6.2 Duplicate Orders

If an order is placed more than once by mistake, please notify us immediately.
We will cancel and refund the duplicate order if it has not yet shipped.

6.3 Checkout Errors

Errors such as incorrect size, variant, or quantity must be reported within 12 hours of order placement to be eligible for correction.

7. Contacting Customer Support

Semiblot Customer Support
Email: support@semiblot.com
Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
Response Time: Within 24 business hours

When contacting us, please include:

  • Full name

  • Order number

  • Requested change or cancellation

  • Screenshots (optional)

8. Policy Updates

semiblot.com reserves the right to update or modify this Cancel & Change Order Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised policy.